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CHARITY REVIEW
Issued: December 2024 Expires: December 2026

USO

Accredited Charity
Accredited Charity

Meets Standards
Accreditation seal
(888) 484-3876
Post Office Box 96860
Washington, DC, 20077
https://www.uso.org
📄 Full Report 🖨️ Print 📋 BBB Charity Standards

Standards For Charity Accountability

Governance

  1. Board Oversight
  2. Board Size
  3. Board Meetings
  4. Board Compensation
  5. Conflict of Interest

Measuring Effectiveness

  1. Effectiveness Policy
  2. Effectiveness Report

Finances

  1. Program Expenses
  2. Fundraising Expenses
  3. Accumulating Funds
  4. Audit Report
  5. Detailed Expense Breakdown
  6. Accurate Expense Reporting
  7. Budget Plan

Fundraising & Info

  1. Truthful Materials
  2. Annual Report
  3. Website Disclosures
  4. Donor Privacy
  5. Cause Marketing Disclosures
  6. Complaints

Stated Purpose:
"to strengthen the well-being of the people serving in America’s military and their families.

Year, State Incorporated:
1941, DC

Also Known As:
United Service Organizations

USO reports that it provides military service members and their families programs and services designed to strengthen their well-being throughout their military journey. The organization's locations serve as a place where service members and their families can rest and utilize provided amenities. Programs provided at USO locations and through outreach support include USO Canine program, USO Coffee Connections, USO Care Packages, USO2GO, USO Holidays, USO Responds, USO Transition program, USO Reading program, USO Gaming, USO Entertainment, USO program in a box, and USO Special Delivery. The organization states that it currently operates more than 250 USO locations. The USO also provides a Military Virtual programming series aiming to create positive, uplifting digital engagements for troops and military families.

For the year ended December 31, 2023, USO's program expenses were:

USO centers: $71,552,000

Transition programs: $4,951,000

Military families and expeditionary programs: $6,471,000

Contributed materials, facilities and services: $66,725,000

Entertainment: $3,120,000

Communications and public awareness outreach: $15,191,000

Total Program Expenses: $168,010,000

Chief Executive
J.D. Crouch, II, PhD, President and Chief Executive Officer

Compensation*
$775,703

Chair of the Board
David L. Goldfein

Chair's Profession / Business Affiliation
Founder, David Goldfein Group LLC

Board Size
31

Paid Staff Size
675

*2023 compensation includes annual salary and, if applicable, benefit plans, expense accounts, and other allowances.

Method(s) Used:
Direct mail appeals, Grant proposals, Internet, Direct mail appeals, Radio, Telemarketing, Print advertisements, Corporate solicitation

USO incurred joint costs of $20,780,000 for informational materials and activities that included fundraising materials. Of those costs $8,375,000 was allocated to fundraising expenses, $8,122,000 was allocated to program expenses, and $4,283,000 was allocated to administrative expenses.

Fundraising costs were 17% of related contributions. (Related contributions, which totaled $209,788,000, are donations received as a result of fundraising activities.)

This organization is tax-exempt under section 501(c)(3) of the Internal Revenue Code. It is eligible to receive contributions deductible as charitable donations for federal income tax purposes.

The following information is based on USO's audited financial statements for the year ended December 31, 2023.

Source of Funds
Corporate, foundation and individual giving $63,406,000
Direct response $53,508,000
United Way and CFC $277,000
In-kind contributions $68,486,000
Grants $24,111,000
USO center revenue $494,000
Investment income, net $1,555,000
Other income $1,518,000
Endowment investment return, net $22,602,000
Total Income $235,957,000

Programs: 77% Fundraising: 16% Administrative: 7%

Total Income $235,957,000
Total expenses: $218,590,000
  Program expenses $168,010,000
  Fundraising expenses $34,933,000
  Administrative expenses $15,647,000
  Other expenses $0
Income in Excess of Expenses $17,367,000
Beginning Net Assets $240,246,000
Other Changes In Net Assets $0
Ending Net Assets $257,613,000
Total Liabilities $22,171,000
Total Assets $279,784,000

Note: According to USO's audited financial statements - consolidated - for the year ended December 31, 2023, the organization received $68,486,000 in contributed goods and services including center facilities ($36,647,000), materials and other ($15,340,000), celebrity entertainment ($13,583,000), and public service announcements and advertising ($2,916,000).

An organization may change its practices at any time without notice. A copy of this report has been shared with the organization prior to publication. It is not intended to recommend or deprecate, and is furnished solely to assist you in exercising your own judgment. If the report is about a charity and states the charity meets or does not meet the Standards for Charity Accountability, it reflects the results of an evaluation of information and materials provided voluntarily by the charity. The name Better Business Bureau is a registered service mark of the International Association of Better Business Bureaus.

This report is not to be used for fundraising or promotional purposes.

RELATED CONTENT

Report completed by:
BBB Wise Giving Alliance