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CHARITY REVIEW
Issued: April 2024 Expires: April 2026

Soldiers' Angels

Accredited Charity
Accredited Charity

Meets Standards
Accreditation seal
(210) 629-0020
2895 NE Loop 410, Suite 107
San Antonio, TX, 78218
https://soldiersangels.org/
📄 Full Report 🖨️ Print 📋 BBB Charity Standards

Standards For Charity Accountability

Governance

  1. Board Oversight
  2. Board Size
  3. Board Meetings
  4. Board Compensation
  5. Conflict of Interest

Measuring Effectiveness

  1. Effectiveness Policy
  2. Effectiveness Report

Finances

  1. Program Expenses
  2. Fundraising Expenses
  3. Accumulating Funds
  4. Audit Report
  5. Detailed Expense Breakdown
  6. Accurate Expense Reporting
  7. Budget Plan

Fundraising & Info

  1. Truthful Materials
  2. Annual Report
  3. Website Disclosures
  4. Donor Privacy
  5. Cause Marketing Disclosures
  6. Complaints

Soldiers' Angels meets the 20 Standards for Charity Accountability.

Complaints


Number of complaints processed by the BBB in the last 36 months: 2.

Mailing List Removal/Donation Refund

The organization addressed the complaint issues brought to its attention: 2.

(These complaints involve individuals seeking to have his or her name and contact information removed from the organization's mailing and a donation refund).

Stated Purpose:
"to provide aid, comfort, and resources to the military, veterans, and their families."

Year, State Incorporated:
2003, NV

Soldiers' Angels reports that it provides aid and resources to active duty military, veterans, and their families through care packages, letters, cards, and other items from home. The organization operates food distribution centers to distribute care packages and food aid to veterans in need and partners with VA Medical Centers to support veterans during their stay. In 2022, Soldiers' Angels states that it mailed 190,000 letters and cards to deployed service members and veterans, provided 36,000 veterans with food assistance, sent more than 31,000 care packages, and launched the Military Working Dog Campaign to honor military dogs and their handlers.

For the year ended December 31, 2022, Soldiers' Angels's program expenses were:

Program services $32,885,131
Total Program Expenses $32,885,131

Chief Executive
Amy Palmer, President and Chief Executive Officer

Compensation*
$216,609

Chair of the Board
Phyllis Jo Baunach

Chair's Profession / Business Affiliation
Retired, Attorney

Board Size
13

Paid Staff Size
25

*2022 compensation includes annual salary and, if applicable, benefit plans, expense accounts, and other allowances.

Method(s) Used:
Direct mail appeals, Grant proposals, Internet, Direct mail appeals, Radio, Print advertisements

Fundraising costs were 3% of related contributions. (Related contributions, which totaled $34,279,476, are donations received as a result of fundraising activities.)

This organization is tax-exempt under section 501(c)(3) of the Internal Revenue Code. It is eligible to receive contributions deductible as charitable donations for federal income tax purposes.

The following information is based on Soldiers' Angels's audited financial statements for the year ended December 31, 2022.

Source of Funds
Other income $144
Investment income, net $17,867
Program services revenue $50,755
Special events, net $2,248,144
Contributions $4,206,330
In-kind contributions $27,825,002
Total Income $34,348,242

Programs: 96% Fundraising: 3% Administrative: 1%

Total Income $34,348,242
Total expenses: $34,228,721
  Program expenses $32,885,131
  Fundraising expenses $892,924
  Administrative expenses $450,666
  Other expenses $0
Income in Excess of Expenses $119,521
Beginning Net Assets $5,917,278
Other Changes In Net Assets $0
Ending Net Assets $5,986,044
Total Liabilities $483,723
Total Assets $6,469,767

Note: According to Soldiers' Angels 2022 audited financial statements, the organization received $27,825,002 in donated goods ($27,721,887), professional services ($86,620), and facilities ($16,495).

An organization may change its practices at any time without notice. A copy of this report has been shared with the organization prior to publication. It is not intended to recommend or deprecate, and is furnished solely to assist you in exercising your own judgment. If the report is about a charity and states the charity meets or does not meet the Standards for Charity Accountability, it reflects the results of an evaluation of information and materials provided voluntarily by the charity. The name Better Business Bureau is a registered service mark of the International Association of Better Business Bureaus.

This report is not to be used for fundraising or promotional purposes.

RELATED CONTENT

Report completed by:
BBB Wise Giving Alliance