Charity Review

  • Issued: May 2017
  • Expires: January 2019

paws4people

Standards Not Met

  • 3
  • 4
  • 14

910-632-0615

1121C-324 Military Cutoff Road
Wilmington, NC 28405

http://www.paws4people.org

910-632-0615

1121C-324 Military Cutoff Road
Wilmington, NC 28405

http://www.paws4people.org

Standards Not Met

This organization does not meet one or more of the 20 Standards for Charity Accountability. Click the conclusions section below for more information.

Standards For Charity Accountability

Governance

  1. Board Oversight

    Oversight of Operations and Staff: Standard 1

    Description
    Organizations shall have a board of directors that provides adequate oversight of the charity's operations and its staff. Indication of adequate oversight includes, but is not limited to, regularly scheduled appraisals of the CEO's performance, evidence of disbursement controls such as board approval of the budget, fund raising practices, establishment of a conflict of interest policy, and establishment of accounting procedures sufficient to safeguard charity finances.

    The organization meets this standard.

  2. Board Size

    Number of Board Members: Standard 2

    Description
    Soliciting organizations shall have a board of directors with a minimum of five voting members.

    The organization meets this standard.

  3. Board Meetings

    Frequency and Attendance of Board Meetings: Standard 3

    Description
    An organization shall have a minimum of three evenly spaced meetings per year of the full governing body with a majority in attendance, with face-to-face participation. A conference call of the full board can substitute for one of the three meetings of the governing body. For all meetings, alternative modes of participation are acceptable for those with physical disabilities.

    paws4people does not meet this Standard because:

    • Although the board of directors held four meetings in FY 2015, none were held in person.

  4. Board Compensation

    Compensated Board Members: Standard 4

    Description
    Not more than one or 10% (whichever is greater) directly or indirectly compensated person(s) serving as voting member(s) of the board. Compensated members shall not serve as the board's chair or treasurer.

    paws4people does not meet this Standard because:

    • Two members out of the five member board of directors (40%) are compensated both directly and indirectly as family members as paid staff.
    • The chair and treasurer of the board of directors are compensated both directly and indirectly as family members of paid staff.

  5. Conflict of Interest

    Conflict of Interest: Standard 5

    Description
    No transaction(s) in which any board or staff members have material conflicting interests with the charity resulting from any relationship or business affiliation. Factors that will be considered when concluding whether or not a related party transaction constitutes a conflict of interest and if such a conflict is material, include, but are not limited to: any arm's length procedures established by the charity; the size of the transaction relative to like expenses of the charity; whether the interested party participated in the board vote on the transaction; if competitive bids were sought and whether the transaction is one-time, recurring or ongoing.

    The organization meets this standard.

Measuring Effectiveness

  1. Effectiveness Policy

    Board Policy on Effectiveness: Standard 6

    Description
    Have a board policy of assessing, no less than every two years, the organization's performance and effectiveness and of determining future actions required to achieve its mission.

    The organization meets this standard.

  2. Effectiveness Report

    Board Approval of Written Report on Effectiveness: Standard 7

    Description
    Submit to the organization's governing body, for its approval, a written report that outlines the results of the aforementioned performance and effectiveness assessment and recommendations for future actions.

    The organization meets this standard.

Finances

  1. Program Expenses

    Program Service Expense Ratio: Standard 8

    Description
    Spend at least 65% of its total expenses on program activities.

    The organization meets this standard.

  2. Fundraising Expenses

    Fund Raising Expense Ratio: Standard 9

    Description
    Spending should be no more than 35% of related contributions on fund raising. Related contributions include donations, legacies, and other gifts received as a result of fund raising efforts.

    The organization meets this standard.

  3. Accumulating Funds

    Ending Net Assets: Standard 10

    Description
    Avoid accumulating funds that could be used for current program activities. To meet this standard, the charity's unrestricted net assets available for use should not be more than three times the size of the past year's expenses or three times the size of the current year's budget, whichever is higher.

    The organization meets this standard.

  4. Audit Report

    Financial Statements: Standard 11

    Description
    Make available to all, on request, complete annual financial statements prepared in accordance with generally accepted accounting principles. When total annual gross income exceeds $500,000, these statements should be audited in accordance with generally accepted auditing standards. For charities whose annual gross income is less than $500,000, a review by a certified public accountant is sufficient to meet this standard. For charities whose annual gross income is less than $250,000, an internally produced, complete financial statement is sufficient to meet this standard.

    The organization meets this standard.

  5. Detailed Expense Breakdown

    Detailed Functional Breakdown of Expenses: Standard 12

    Description
    Include in the financial statements a breakdown of expenses (e.g., salaries, travel, postage, etc.) that shows what portion of these expenses was allocated to program, fund raising, and administrative activities. If the charity has more than one major program category, the schedule should provide a breakdown for each category.

    The organization meets this standard.

  6. Accurate Expense Reporting

    Accuracy of Expenses in Financial Statements: Standard 13

    Description
    Accurately report the charity's expenses, including any joint cost allocations, in its financial statements. For example, audited or unaudited statements which inaccurately claim zero fund raising expenses or otherwise understate the amount a charity spends on fund raising, and/or overstate the amount it spends on programs will not meet this standard.

    The BBB is unable to verify if this organization meets this standard.

  7. Budget Plan

    Budget: Standard 14

    Description
    Have a board-approved annual budget for its current fiscal year, outlining projected expenses for major program activities, fund raising, and administration.

    paws4people does not meet this Standard because, when the organization provided FY 2016 budget information, it indicated that the budget:

    • Did not identify total projected administrative expenses.

Fundraising & Info

  1. Truthful Materials

    Misleading Appeals: Standard 15

    Description
    Have solicitations and informational materials, distributed by any means, that are accurate, truthful and not misleading, both in whole and in part. Appeals that omit a clear description of program(s) for which contributions are sought will not meet this standard. A charity should also be able to substantiate that the timing and nature of its expenditures are in accordance with what is stated, expressed, or implied in the charity's solicitations.

    The organization meets this standard.

  2. Annual Report

    Annual Report: Standard 16

    Description
    Have an annual report available to all, on request, that includes: (a) the organization's mission statement, (b) a summary of the past year's program service accomplishments, (c) a roster of the officers and members of the board of directors, (d) financial information that includes (i) total income in the past fiscal year, (ii) expenses in the same program, fund raising and administrative categories as in the financial statements, and (iii) ending net assets.

    The organization meets this standard.

  3. Website Disclosures

    Web Site Disclosures: Standard 17

    Description
    Include on any charity websites that solicit contributions, the same information that is recommended for annual reports, as well as the mailing address of the charity and electronic access to its most recent IRS Form 990.

    The organization meets this standard.

  4. Donor Privacy

    Privacy for Written Appeals & Internet Privacy: Standard 18

    Description
    Address privacy concerns of donors by (a) providing in written appeals, at least annually, a means (e.g., such as a check off box) for both new and continuing donors to inform the charity if they do not want their name and address shared outside the organization, (b) providing a clear, prominent and easily accessible privacy policy on any of its websites that tells visitors (i) what information, if any, is being collected about them by the charity and how this information will be used, (ii) how to contact the charity to review personal information collected and request corrections, (iii) how to inform the charity (e.g., a check off box) that the visitor does not wish his/her personal information to be shared outside the organization, and (iv) what security measures the charity has in place to protect personal information.

    The organization meets this standard.

  5. Cause Marketing Disclosures

    Cause Related Marketing: Standard 19

    Description
    Clearly disclose how the charity benefits from the sale of products or services (i.e., cause-related marketing) that state or imply that a charity will benefit from a consumer sale or transaction. Such promotions should disclose, at the point of solicitation: (a) the actual or anticipated portion of the purchase price that will benefit the charity (e.g., 5 cents will be contributed to abc charity for every xyz company product sold), (b) the duration of the campaign (e.g., the month of October), (c) any maximum or guaranteed minimum contribution amount (e.g., up to a maximum of $200,000).

    The organization meets this standard.

  6. Complaints

    Complaints: Standard 20

    Description
    Respond promptly to and act on complaints brought to its attention by the BBB Wise Giving Alliance and/or local Better Business Bureaus about fund raising practices, privacy policy violations and/or other issues.

    The organization meets this standard.

Conclusion

paws4people does not meet the following 3 Standards for Charity Accountability:

Standard 3 - Frequency and Attendance of Board Meetings
An organization shall have a minimum of three evenly spaced meetings per year of the full governing body with a majority in attendance, with face-to-face participation. A conference call of the full board can substitute for one of the three meetings of the governing body. For all meetings, alternative modes of participation are acceptable for those with physical disabilities.

paws4people does not meet this Standard because:

  • Although the board of directors held four meetings in FY 2015, none were held in person.

Standard 4 - Compensated Board Members
Not more than one or 10% (whichever is greater) directly or indirectly compensated person(s) serving as voting member(s) of the board. Compensated members shall not serve as the board's chair or treasurer.

paws4people does not meet this Standard because:

  • Two members out of the five member board of directors (40%) are compensated both directly and indirectly as family members as paid staff.
  • The chair and treasurer of the board of directors are compensated both directly and indirectly as family members of paid staff.

Standard 14 - Budget
Have a board-approved annual budget for its current fiscal year, outlining projected expenses for major program activities, fund raising, and administration.

paws4people does not meet this Standard because, when the organization provided FY 2016 budget information, it indicated that the budget:

  • Did not identify total projected administrative expenses.

The BBB Wise Giving Alliance requested but did not receive complete information from the organization and is unable to verify the organization's compliance with the following Standard(s) for Charity Accountability: 13

paws4people meets the remaining 16 Standards for Charity Accountability.

Purpose

  • Year, State Incorporated

    1999, Virginia

  • Also Known As

    paws4people Foundation
    paws4prisons
    paws4vets

  • Formerly Known As

    paws4people foundation
    paws4prisons

  • Stated Purpose

    "to educate and empower people to utilize assistance dogs to transform their lives."

Programs

paws4people trains customized assistance dogs for two general groups: children and adolescents with physical, neurological, psychiatric, or emotional disabilities; and veterans and service members with Chronic/Complex Post-Traumatic Stress (C-PTS), Traumatic Brain Injuries (TBI), and Military Sexual Trauma. The organization reports that it has more than 500 highly trained assistance dogs providing support in areas such as mobility and psychiatric service, educational and rehabilitative assistance, and social therapy. paws4people reports that all its assistance canines receive their basic and advanced assistance dog training in the organization's paws4prisons assistance dog training program which provides male and female federal inmates with an opportunity to train assistance canines, experience the human-animal bond, and give back to society.

Program services 1,712,471
Total Program Expenses: $1,712,471

Governance & Staff

  • Chief Executive

    Kyria L. Henry, MAHS, Executive Director

  • Compensation*

    $32,000

  • Chair of the Board

    Terry L. Henry

  • Chair's Profession / Business Affiliation

    Deputy Executive Director Operations Finance and Information Technology, paws4people

  • Board Size

    5

  • Paid Staff Size

    12

*2015 compensation, as reported by the organization, includes annual salary and, if applicable, benefit plans, expense accounts, and other allowances.

Fundraising

Method(s) Used:

Special events, grant proposals, Internet appeals, cause-related marketing, and workplace campaigns.

Fundraising costs were 1% of related contributions. (Related contributions, which totaled $2,735,353, are donations received as a result of fundraising activities.)

Tax Status

This organization is tax-exempt under section 501(c)(3) of the Internal Revenue Code. It is eligible to receive contributions deductible as charitable donations for federal income tax purposes.

Financial

The following information is based on paws4people's audited financial statements for the fiscal year ended June 30, 2015.

Source of Funds
In-kind canine training 2,011,570
Grants, contributions and bequests 425,603
In-kind gifts and contributions 206,563
Fundraising, net 91,617
Program revenue 27,057
Interest 165
Other -180
Total Income $2,762,395
  • Programs: 98%
  • Fundraising: 1%
  • Administrative: 1%
Total Income $2,762,395
Program expenses 1,712,471
Fundraising expenses $20,362
Administrative expenses $21,046
Other expenses $0
Total expenses: $1,753,879
Income in Excess of Expenses 1,008,516
Beginning Net Assets 2,552,505
Ending Net Assets 3,561,021
Total Liabilities 31,104
Total Assets 3,592,125

Note: According to the organization's audited financial statements for the year ended June 30, 2015, paws4people received in-kind donations totaling $2,218,133 in the form of canine training ($2,011,570) and other gifts and contributions ($206,563).

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